PRIVACY POLICY & TERMS OF SERVICE

MainRo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy.

We may collect the following information: name, contact information including phone number and email address, demographic information such as postcode, visit history, preferences and interests, other information relevant to customer surveys and/or offers and CCTV footage from within our restaurants.

Consumer information, including email addresses and phone numbers, is used for the purpose of communicating with customers via email or SMS text messages regarding restaurant and reservation information and/or restaurant policies. Job applicants can expect to receive information about application status, onboarding materials, or other employment-related updates.

In addition we use consumer information to understand your needs, continually improve the service we offer and, in particular, for the following reasons:
• internal recordkeeping, including processing tables and reservations
• to send emails or text messages about events, special offers or other information which we think you may find interesting or to notify you about changes or updates to any of our services
• to respond to correspondence from you and to investigate complaints, queries, safety or security incidents to ensure we provide the best customer service
• to provide essential detection and prevention of fraud, theft and other criminal activities and to comply with our legal, regulatory and compliance obligations

Customers may opt-in to receive SMS messages from MainRo verbally, during a conversation. Customers can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. If you need assistance or are experiencing any issues, you can reply with the keyword HELP or you can call us at 323-378-6778.

The information obtained as part of the SMS consent process will not be shared with third parties. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

SMS/text messages and email messaging frequency may vary depending on the type of communication. You may receive up to 3 SMS per week related to your reservation. Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Please be aware we are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or store offline. If you have any questions, comments or requests regarding our privacy policy, please don't hesitate to contact us directly at 323-378-6778.